Tsiknaris Hair

Terms & Conditions

TSIKNARIS HAIR INSTORE SERVICES

 

OUR POLICY

At Tsiknaris Hair we take the utmost care with your hair and use the finest products available. Our highly trained team will give you advice for using the best product to keep your colour and style looking fresh and lasting as long as possible. We cannot guarantee lasting results, if you swim, take medication or use unsuitable shampoos and conditioners.

We do not provide re-do’s if you change your mind, or choose not to follow home hair care advice. In the unlikely event that you have a problem with your hair, please contact the salon within 7 days. We do not provide refunds, and will do our utmost to ensure you are happy with your new colour or style.

 

CANCELLATIONS

  • 24 hours cancellation notice is required
  • Price effective from October 2019 and are subject to change without notice.
  • Our price structure reflects the educational level of our stylist, which is determined by training and practical experience.

TSIKNARIS HAIR ONLINE SHOP STORE

 

DELIVERY PROCESS

RECEIVE ORDER

Once an order is placed we will receive an email and confirm the sale.

NOTIFY

We will then notify you on your purchase via email once we have received payment, your order will usually be dispatched within 24-48 hours and you will receive an email confirmation once it is shipped.

SHIP

We will be using Express Post so delivery should be from 1-4 working days, depending on location on final delivery.

DELIVER

Please note that a signature is required for delivery. We suggest having your parcel shipped to your workplace if no one is home during the day to sign for your delivery.

SHIPPING

  • A delivery charge of $11 applies to all orders under $99.
  • All prices are in Australian Dollars (AUD).
  • Please allow 2-3 business days for delivery.

 

RETURNS

We have a strict “No Refund” policy on all items unless faulty.

Refunds (on faulty items)

  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at reception@tsiknarishair.com.

Sale items (if applicable)

  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

  • We only replace items if they are defective or damaged.
  • If you need to exchange it for the same item, send us an email at reception@tsiknaris.com.au and send your item to: 669 Brunswick St New Farm QLD Brisbane QLD Australia 4005.

Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

  • To return your product, you should mail your product to: 669 Brunswick St New Farm QLD Brisbane QLD Australia 4005.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

We value your privacy and will never sell your details to a 3rd party. To see how we use your personal information on this site, please view our PRIVACY POLICY